WE ARE NOW A CERTIFIED CAT FRIENDLY PRACTICE!
We are a Companion, Avian and Exotic animal practice. Our doctors and staff are 100% committed to making you and your pet feel right at home while in our care. Keeping a small office allows us to get to know all of our clients and patients on a personal level. This allows you to feel more comfortable with us and also helps us to serve you in the best way possible.
Dr. Factor takes special interest in Avian and Exotic medicine and surgery. He regularly attends Continuing Education to stay current with the ever changing standards of care. We offer our Referral and Emergency services for Avian and Exotic pets during regular business hours. We stay up to date on all the most preventative and progressive treatments for your pet. Our doctors and staff are happy to help educate you on the proper care for your pet.
SILVER STATUS CAT FRIENDLY PRACTICE
We have been certified as a Silver status cat friendly practice by the American Association of Feline Practitioners (AAFP). They are in charge of all the guidelines on practicing the best medicine for our feline friends.
There are only a few veterinary hospitals in all of NYS who have achieved this status so far! This means we not only take keeping your feline friends healthy serious, but we are also actively working to give them a positive experience while they are in our office. From the moment they walk in the door they will receive VIP treatment to help ensure the most stress free visit possible. We will give your kitty a special blanket that will be theirs throughout the visit. This blanket has been pre-treated with a special natural cat pheromone which helps them to feel more relaxed. We will place your kitty on our "quiet kitty friendly" area if an exam room is not available right away. This way, other animals that may be coming in the door will not upset your pet. During the exam process, we will keep the lights low, give your kitty time to come out of the carrier on their own and use gentle voices and handling during the exam. We may offer treats and toys to help distract your cat as well.
Check out the link to read more about the importance of giving your kitty a more positive vet visit! Cat Friendly Practice Information
PAYMENT PLANS / INSURANCE
Ask us about Care Credit and Healthy Paws and Nationwide whole pet with wellness plans. These plans plan can help you make those unexpected larger payments in full to our office, while allowing you the time to pay it off in monthly installment or be reimbursed. Payment and insurance plans give you peace of mind when your pet is sick or injured. It is great knowing you are able to give your pet the best care without the concern of your finances..